Director of Elective Surgery and Customer Relations
Kelly Schreiner joined the Eye Surgeons team in 2012. She has a BS in Hospitality Management with over 20 years of Sales and Customer Service experience in both the Hospitality and Pharmaceutical Industries. Kelly oversees the LASIK Department along with NEOES Marketing which includes our website, Facebook, advertising, physician referral network, and customer service most importantly patient satisfaction. Please contact Kelly with any questions regarding LASIK surgery or accolades or concerns over your experience at our offices.
Julie Ransom Chaney BS MPH
Director of Clinical Operations
Julie began her career with Northeast Ohio Eye Surgeons in 2010 as the Director of Clinical Operations. Julie has her Bachelor of Science in Community Health Education as well as a Master’s Degree in Public Health. She manages the technical staff, the largest department at NEOES, and she also handles the IT projects of the offices. Her main focus is on patient through-put and technical staff efficiencies to make the patient’s in-office experience the best it can be.
Lori Durkin CPC
Director of Financial Operations
Lori joined Northeast Ohio Eye Surgeons in 2013 as a full-time Financial Analyst/Compliance Officer and was promoted to Director of Financial Operations in 2016. She currently oversees the Billing Department and Revenue Cycle. Lori’s background includes serving as Director of Operations for 14 years in a large multi-physician / multi-specialty Medical Billing Service Bureau. She has a fine attention to detail. Lori and her staff always make themselves available to answer any of your billing questions.
Kristen Karlo BS, COA
Director of Logistical Operations and Patient Care
Kristen started at Northeast Ohio Eye Surgeons in 1991 as an ophthalmic testing technician. She is the longest running employee at Eye Surgeons today. She continued to grow her role with the practice including working as a scribe, Certified Ophthalmic Assistant, Manager of the Technical and Surgical Departments, Stow office manager, Compliance Officer, Template Manager, and more recently Director of Logistical Operations and Patient Care. All of these roles have provided Kristen with an understanding of treating patients as guests and great historical knowledge of the practice’s growth and development. In her current position, Kristen concentrates her efforts on patient care from the initial patient phone call, to their arrival in the office, the transition to examination and testing, and finally, to the departure from the office. When a patient leaves the office with a smile and a greater understanding of their eyesight, our goal of quality patient care has been accomplished!
Director of Surgical Services
Tina started with Northeast Ohio Eye Surgeons in 2000. She began her time at the front desk for about a year before taking a position as a surgical counselor. She enjoyed that role for many years until being promoted to Director of Surgical Services where she oversees a team of 4 counselors who are busy scheduling cataract, glaucoma and cornea procedures. She supervises the surgical department’s day to day operations but still makes time to counsel patients as she greatly enjoys preparing patients for their upcoming procedures.
Jennifer Good COA
Assistant Clinical Director
Jen has been employed with Northeast Ohio Eye Surgeons since 2005. She is a Certified Ophthalmic Assistant and a member of the Association of Technical Personnel in Ophthalmology. She is the Assistant Clinical Director helping to oversee the technicians and scribes and also serves as our Akron Site Supervisor. Jen’s current focus is on technician training and continuing education which she knows are so important in order to offer the best care possible to our patients.
April Lemaster BS, COMT
Director of Quality Assurance, Research and Equipment Manager
April has been with our practice since 2003. She started as a scribe and completed her Bachelor’s Degree in Biology with a minor in Chemistry while still working full time. She was originally certified in 2005 as a Certified Ophthalmic Assistant and in 2015 achieved the next level of Certified Ophthalmic Technician- the highest technical certification of any employee in the office. After running the VISX laser for LASIK for many years, she has transitioned into a Director role. April is now responsible for our research program and works very closely with our surgeons performing preoperative measurements and assisting with calculating intraocular lens implants for cataract surgery.
Karice Chechak BS
Stow Site Supervisor
Karice has worked with NEOES since 2015. She has a Bachelor’s Degree in Public Health with a minor in Health Communications from Kent State University. She started out by running special testing equipment then became a technician specially trained to work with patients wanting to have LASIK. Karice assists with running the lasers during LASIK procedures. She was promoted shorty after hire to Site Supervisor of the Stow office where she oversees the technical staff and the patient flow day to day.
Eboni Bradley MA
Kent Site Supervisor
Eboni began at Northeast Ohio Eye Surgeons in 2013. She is very well rounded in her technical skill set running specialized testing, scribing for the doctors and most recently becoming a technician. She is a Certified Medical Assistant and a Certified Scribe. She was promoted to Site Supervisor in the Kent location in charge of keeping the schedule running as smoothly as possible for patients and staff. You will often see her in the hallways rooming patients and making sure patients stay happy.
Ivy Meloy BS
Akron Site Supervisor
Ivy started working at Northeast Ohio Eye Surgeons in 2017. When she first started at the practice she was performing special testing and shortly after began training to become a technician. She was promoted to Site Supervisor of the Akron office in December 2019. Ivy has her Bachelor’s Degree in Biology; Clinical Laboratory Sciences with a minor in Sociology from Walsh University.
Brandy St. Preuve MBA, SHRM-CP
Human Resources/Accounts Payable
Brandy heads our Human Resources and Accounts Payable Departments. She works closely with Lori Durkin in keeping track of patient visits and testing. While her role is more behind the scenes from patient care, she is a great resource in our financial department and always willing to step in to help with any concern that may arise in the office. She has a long history in healthcare and is certified in The Society of Human Resources Management- a prestigious achievement.
Tara Ferrante BS
Tara Ferrante is a graduate of Bowling Green State University with a Bachelors of Science Degree in Child and Family Community Services. She joined Northeast Ohio Eye Surgeons in 2003 as a Front Desk Receptionist. After working at the Front Desk for five years she took the exciting position of Administrative Assistant. She enjoys her NEOES family and feels that managing the demands of our growing practice keeps her job interesting and fun.
Our Patients Are Talking
Thank you. Because of the lenses you inserted I can now see people at the pool, can see the clock, and can see the steps under the water. I have swam laps for 50 years because relationships were impossible without my glasses. Now I can greet people and see their response. It's a whole new world. Thank you.