After seven weeks of seeing only essential care, all three of our offices and optical centers will re-openon Monday, May 4th to all our patients. Normal clinic hours will resume, including our evening and Saturday hours. Optical hours may vary per office depending on need. Please call to schedule an optical appointment to expedite your time in the office.
While we have remained open for essential and emergency services the past few weeks, this re-opening includes all eyecare services. We are now able to resume the eyecare that was deferred as routine, such as annual eye exams. We will also resume all surgeries, as the elective surgery restriction was lifted by Governor DeWine.
We are all looking forward to getting our patients back in for their care in the safest way possible. Thank you for your continued trust in Northeast Ohio Eye Surgeons.
Safety protocols are of the utmost importance when a patient comes into our office. Below are the precautions that we are taking to protect the safety of our patients and staff:
We ask that everyone in the building – patients, doctors, and staff alike – wear a mask, scarf, or some sort of mouth covering.
We also ask that patients bring their own pen to their exam to avoid possible contamination.
We will be screening everyone at the entrance with non-contact thermometers to check temperatures. Any signs of illness will be immediately redirected to the family doctor.
Companions should remain in their vehicles during the exam unless they are also a caregiver to the patient. We can have caregivers on speakerphone during the appointment if the patient requests so they can hear what the doctor’s treatment plan is.
We have a plexiglass barrier shield at check-in / check-out and around the microscopes to protect patients.
Hand sanitizer can be found at every counter and in every room for frequent use. We are wiping down our clinics with hospital-grade germicidal wipes after every patient and every 30 minutes.
Our waiting rooms will be socially distanced with chairs 6 feet apart and used minimally. We are scheduling appropriately to keep patients distanced from each other and will work to get you in and out promptly. We ask that only the patient come inside for the exam unless a caretaker needs to be present to assist.
Our optical is fully open but is taking patients by appointment to avoid heavy traffic (call 330-678-0201, Option 6)
Telehealth Virtual Visits
Telehealth has helped many of our patients during this time and continues to be available to you Monday-Friday using the Zoom app from your smartphone or webcam computer. We encourage you to take advantage of this from your own home if your condition can be taken care of virtually.
Click below or call our front desk staff to schedule a virtual visit. Our staff will get you set up with Zoom to make the experience as easy as possible even if you are not “tech-savvy.”
Can I have a routine eye exam and purchase glasses?
Yes. We are open to all forms of eye care now including routine care. Doctors, staff, and patients are all required to wear a mask at all times in our office unless prohibited by a health condition. Our optical departments are also open. Optical will work with one patient at a time while others wait in the exam room or in their cars. We are happy to accommodate you by offering appointments for expedited services and “walk-ins” might need to wait in their cars until we can safely see them. Thorough sanitation of eyeglass frames will occur immediately after they are tried on.
Can I get Cataract Surgery at this time? How about Corneal or Glaucoma Surgeries?
Yes, to all of the above. St. Clare Surgery Center is open as of May 1st. Governor DeWine lifted the restriction on elective surgeries that do not involve an overnight hospital stay. This applies to cataract/corneal/glaucoma surgeries should the patient wish to proceed based on their vision decreasing quality of life. Risks will be discussed and new consent obtained before proceeding.
Can my optometrist refer me to your office for surgery and still see me for my follow-ups?
Yes. During this time, we have been in close communication with our network of referring doctors. We welcome their patients for referral reasons. If they have not yet reopened their offices for deferred care, we will monitor you through the post-operative period until they resume office hours. We will continue to send letters of correspondence to your outside provider so they are kept up to date on your care.
Can I get LASIK surgery at this time?
Yes. If you are healthy, we are able to conduct LASIK surgery. We have social distanced scheduling in place, appropriate PPE, and additional sanitation processes to ensure the surgery is safe for our patients.
Is it safe for me to seek care?
We are responsibly following the recommended CDC and RestartOhio safety guidelines at our offices and surgery center to reduce COVID-19 spread. Our team of NEOES doctors and staff have put many protocols in place from the COVID-19 onset while caring for emergent and essential patients. We are ready to welcome back patients that deferred care during the height of the pandemic. If you are vulnerable or immunocompromised, then we recommend you continue to defer nonessential care at this time. We are making arrangements for those vulnerable patients to be evaluated for essential and emergency care utilizing first and last appointment times of the day.
What safety protocols are in place?
Patients, doctors, and staff will be required to wear a mask or scarf to cover both the nose and mouth at all times. If you have an underlying breathing problem, then you will be asked to only cover your mouth with some sort of covering.
We ask that patients bring their own pen to their exam to avoid possible contamination.
All patients and employees will have their temperature checked at the building entrance with non-contact thermometers. Any signs of illness will be immediately redirected to the family doctor.
Companions should remain in their vehicles during the exam unless they are also a caregiver to the patient. Companions can be on speakerphone during the appointment to hear treatment plans if the patient requests this. Caregivers will be allowed to stay with the patient.
Plexiglass barrier shields have been installed around our microscopes to protect patients.
Hand sanitizer can be found at every counter and in every room for frequent use.
Disinfection of all high touch surfaces with hospital-grade germicidal wipes occurs every 30 minutes. All exam areas and rooms are disinfected immediately after each patient exits.
In waiting rooms, chairs are placed 6 feet apart to ensure social distancing and used minimally.
Appointments are scheduled to keep patients appropriately distanced from each other. We will work to get you in and out promptly.
What conditions are eligible for a telehealth virtual visit? Is it covered by my insurance?
Telehealth is when your doctor meets with you virtually face-to-face utilizing the camera from your phone or laptop. Believe it or not, many eye problems can be seen by telehealth. Conditions that are eligible for a virtual visit include red eyes, lid bumps or rashes, glaucoma medication questions, dry or itchy eyes, LASIK inquiries, cataract disucssions, and many more! If you need a new glasses prescription or a dilated visit, we would need to see you in person. Most medical insurance now cover telehealth. While co-pays and deductibles still apply, many insurances are also waiving copays on telehealth right now.
Our Patients Are Talking
Thank you. Because of the lenses you inserted I can now see people at the pool, can see the clock, and can see the steps under the water. I have swam laps for 50 years because relationships were impossible without my glasses. Now I can greet people and see their response. It's a whole new world. Thank you.